CMS has reduced the weighting of CAHPS measures from 4x down to 2x for the 2026 Star Rating (measurement year 2024). But despite this, a continued focus on CAHPS and member experience is still critical for MA plans looking to improve and maintain 4.0+ Star Ratings. It also helps to have an eye on triple-weighted adherence measures, which directly impact CAHPS performance.
By helping members overcome social determinants of health (SDOH) barriers standing in the way of their access to care and adherence with medications, plans can improve their CAHPS survey results and Star Ratings performance overall.
Learn how your MA plan can drive improved adherence and CAHPS performance through an SDOH-first approach to Star Ratings when you download our new white paper: Driving CAHPS Performance Through an SDOH-First Approach to Increased Member Engagement.